Welcome to the Refund and Returns Policy page of Cristina Flow Corp. Store. We want to ensure your shopping experience is satisfying and transparent. Please review our policy below.

1. Return Eligibility

Products can be returned within 30 days of receipt if they are unused, in their original packaging, and in the same condition as when received.

2. Non-Returnable Items

Certain items, such as custom or special orders, may not be eligible for return unless defective or damaged.

3. Return Authorization

All returns require prior authorization. Please contact us at:

• Phone: +1 801 512 4032
• Email: support@cristinaflowcorp.store

4. Proof of Purchase

A valid proof of purchase, such as a receipt or order confirmation, must be provided for all returns.

5. Return Process

Once approved, you will receive instructions for returning the product. Please follow these instructions carefully.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

7. Damaged or Defective Items

If your product, such as the 71 in. Gold Torchiere Floor Lamp (Brand: Merra), arrives damaged or defective, contact us immediately for a replacement or refund.

8. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

9. Refund Method

Refunds will be issued to the original payment method used during purchase.

10. Partial Refunds

In cases where only part of an order is returned, a partial refund may be issued based on the remaining items.

11. Exchange Policy

Exchanges are available for defective or damaged products. Please contact us promptly to arrange an exchange.

12. Restocking Fees

Restocking fees may apply for certain returns, especially if the product is not in its original condition.

13. Shipping and Handling Fees

Original shipping and handling charges are non-refundable unless the return is due to our error or a defective product.

14. International Returns

Currently, we do not accept international returns. All returns must be shipped from within the United States.

15. Contact for Refunds and Returns

For assistance with refunds or returns, reach out to us at:

• Phone: +1 801 512 4032
• Email: support@cristinaflowcorp.store
• Address: 1225 N 500 W, Monroe, UT 84754, USA

We appreciate your business and aim to resolve any issues promptly. Thank you for shopping with Cristina Flow Corp. Store